Refund policy

At Watch Club, customer satisfaction is important to us. Please read our policy carefully before making a purchase.

Return Eligibility

You may request a return within 7 days of receiving your order.

To be eligible for a return, your item must:

  • Be unused, unworn, and in its original condition.

  • Include all original tags, packaging, and accessories.

  • Be accompanied by the receipt or proof of purchase.

To initiate a return, please contact us at support@watchclub.lk. Returns sent without prior approval will not be accepted.

Important: No Returns After Warranty Registration

Once the warranty card has been registered, filled out, stamped, or written on, the watch is considered used. Therefore, it is no longer eligible for return, refund, or exchange under any circumstances.

Please inspect your watch carefully before registering or activating the warranty.

No Exchange Policy

We do not offer exchanges on any products.

If you receive a defective, damaged, or incorrect item, please contact us immediately at support@watchclub.lk so we can review your case and provide an appropriate solution.

Damaged or Incorrect Items

Please inspect your order upon delivery. If your item is defective, damaged, or you receive the wrong product, contact us immediately with your order number and clear photos of the issue. We will assess the situation and resolve it as quickly as possible.

Non-Returnable Items

The following items cannot be returned:

  • Watches with a registered, completed, stamped, or written warranty card.

  • Sale or clearance items.

  • Gift cards.

  • Customized or personalized products.

  • Any item that has been worn, used, resized, altered, or damaged after delivery.

Refunds

Once we receive and inspect your approved return, we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 10 business days. Please note that your bank or card issuer may require additional time to complete the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@watchclub.lk.

Contact Us

For any questions regarding returns or refunds, please contact:

Email: support@watchclub.lk